3taya Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," "you," or "your") and 3taya Online Gaming Corporation ("3taya," "we," "us," or "our"), governing your access to and use of the 3taya website, mobile applications, and all associated gaming and betting services (collectively, the "Services").

By registering for a 3taya account, accessing the Services, or placing any wager or bet through the 3taya platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not use the Services and must immediately cease all access to the 3taya platform.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will become effective immediately upon posting to the 3taya website. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure you remain aware of any updates.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register for and use the 3taya Services, you must meet the following eligibility criteria:

• You must be at least 21 years of age, which is the legal minimum age for participating in gambling activities in the Republic of the Philippines as established by PAGCOR regulations.
• You must be physically located within the Philippines at the time of account registration and when accessing the Services. 3taya employs geolocation technology to verify user location.
• You must be legally permitted to participate in online gambling activities under the laws of your jurisdiction of residence.
• You must not be listed on any self-exclusion register, gambling prohibition list, or other restriction database maintained by PAGCOR or any Philippine regulatory authority.
• You must not be an employee, contractor, or immediate family member of an employee or contractor of 3taya or any of its affiliates.

2.2 Account Registration Process

To register a 3taya account, you must provide accurate, current, and complete information as requested in the registration form, including but not limited to your full legal name, date of birth, residential address, valid email address, and Philippine mobile phone number. You may be required to provide additional documentation to verify your identity, age, and address, including government-issued identification documents (such as a Philippine passport, driver's license, or UMID card) and proof of address (such as a utility bill or bank statement).

You agree to maintain the accuracy of your account information and to update it promptly if any information changes. Providing false, misleading, or fraudulent information during registration or at any time during your use of the Services is strictly prohibited and constitutes grounds for immediate account suspension or termination without refund of any account balance.

2.3 Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your 3taya account credentials, including your username, password, and any security codes or authentication tokens. You must not share your login credentials with any third party or allow any other person to access your account. You agree to notify 3taya immediately if you become aware of any unauthorized use of your account or any other security breach.

You are responsible for all activity that occurs under your account, whether authorized by you or not, unless such activity results from our failure to implement reasonable security measures. 3taya will not be liable for any loss or damage arising from unauthorized account access due to your failure to protect your account credentials.

2.4 One Account Per Player

Each player is permitted to maintain only one 3taya account. Creating multiple accounts, whether under your own name or using false identities, is strictly prohibited. If we discover that you have opened multiple accounts, we reserve the right to close all such accounts, void any wagers placed through duplicate accounts, and confiscate any winnings obtained through such accounts. The determination of whether multiple accounts exist and are linked to the same individual shall be made at 3taya's sole discretion based on factors including but not limited to matching personal information, device identifiers, IP addresses, payment methods, and behavioral patterns.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

To participate in real-money gaming on 3taya, you must deposit funds into your account using one of the accepted payment methods, which include GCash, Maya (formerly PayMaya), direct bank transfers from major Philippine banks (including BPI, BDO, Metrobank, and UnionBank), credit and debit cards, and select cryptocurrency options. All deposits are subject to minimum and maximum limits, which are displayed on the cashier page and may vary depending on the payment method selected.

Deposits are typically credited to your 3taya account within seconds to a few minutes, though processing times may vary depending on the payment provider. 3taya does not charge fees for deposits, though your financial institution or payment provider may impose their own fees. You are responsible for any fees charged by third-party payment processors.

All deposits must originate from a payment source registered in your own legal name. Third-party deposits (funds deposited from accounts not registered in your name) are strictly prohibited and will be rejected or reversed. Deposited funds are intended for gaming purposes only and the 3taya platform is not to be used as a banking or money transfer service.

3.2 Withdrawals

You may request a withdrawal of your available account balance at any time through the cashier section of the 3taya platform. Withdrawal requests are subject to identity verification and may require you to provide documentation proving your identity, age, address, and ownership of the withdrawal payment method. For security purposes, 3taya reserves the right to request additional verification documentation at any time.

Withdrawals will typically be processed to the same payment method used for your most recent deposit, in accordance with anti-money laundering regulations. If this is not possible or practical, alternative withdrawal methods may be offered at 3taya's discretion. Processing times for withdrawals vary by payment method: GCash and Maya withdrawals are typically processed within 15-30 minutes during business hours; bank transfers may take 1-3 business days; cryptocurrency withdrawals are typically processed within 24 hours.

Minimum and maximum withdrawal limits apply and are displayed on the cashier page. 3taya reserves the right to impose withdrawal limits based on account verification status, transaction history, and regulatory requirements. Large withdrawal requests exceeding PHP 500,000 may be subject to enhanced due diligence and may be processed in installments at 3taya's discretion.

All withdrawal requests are subject to review and approval. 3taya reserves the right to refuse, delay, or reverse any withdrawal request if we suspect fraudulent activity, violation of these Terms, money laundering, or other illegal activity. In such cases, your account may be suspended pending investigation and you may be required to provide additional documentation or information.

3.3 Bonus Wagering Requirements

Bonuses, free bets, and promotional credits awarded by 3taya are subject to wagering requirements as specified in the applicable promotion terms. You must wager the bonus amount a specified number of times (typically 10x to 40x, depending on the promotion) before any winnings derived from the bonus can be withdrawn. Wagering contributions vary by game type: slots typically contribute 100% toward wagering requirements; table games such as baccarat, roulette, and blackjack may contribute 10-20%; certain games may be excluded entirely from bonus wagering.

Bonus funds and winnings from bonus play cannot be withdrawn until all wagering requirements have been fully satisfied. If you request a withdrawal before completing wagering requirements, the bonus and any associated winnings will be forfeited. Bonuses are subject to time limits and must be used within the specified validity period or they will expire.

4. Betting Rules and Game Conduct

4.1 General Betting Rules

All bets placed through 3taya are final and binding once accepted by our system. You are responsible for ensuring that your bets are correct before confirming them. 3taya will not accept requests to cancel, reverse, or modify bets after they have been accepted, except in cases where the bet was accepted in error due to a technical malfunction or where the bet violates these Terms.

Minimum and maximum bet limits apply to all games and betting markets and are displayed within each game or on the sportsbook interface. 3taya reserves the right to impose additional betting limits on individual accounts based on factors including playing history, verification status, and responsible gaming considerations.

In the event of an obvious error, including but not limited to incorrect odds, incorrect event details, or technical malfunction affecting game outcomes, 3taya reserves the right to void affected bets and refund stake amounts. The determination of whether an error has occurred shall be made at 3taya's sole discretion, and such determination shall be final and binding.

4.2 Sports Betting Rules

For sports betting markets, all bets are settled based on the official result as declared by the relevant governing sports body (such as the PBA, UFC, FIFA, or NBA). If an event is postponed, rescheduled, or cancelled, bets will be voided unless the event is completed within 48 hours of the originally scheduled start time. Special rules apply to specific sports and bet types as detailed in our comprehensive sportsbook rules, which form part of these Terms.

Live in-play betting is subject to delay in odds updates due to transmission delays and event coverage. By placing live bets, you accept the risk that the sporting event may have progressed beyond the point reflected in the displayed odds at the moment you place your bet.

4.3 Casino Game Rules

All casino games offered on 3taya, including slots, table games, and live dealer games, operate using certified random number generators (RNGs) that have been tested and approved by independent testing laboratories to ensure fairness and randomness. Game rules and payout structures are available within each game interface. It is your responsibility to familiarize yourself with the rules of any game before playing.

For live dealer games, the dealer's decision is final in the event of any dispute regarding game play or outcome. Video recordings of all live dealer sessions are retained for audit and dispute resolution purposes. In the rare event of a technical disconnection during live play, standard disconnection policies apply as detailed in the game rules, typically resulting in automatic completion of the hand according to optimal strategy or house rules.

4.4 Prohibited Activities

The following activities are strictly prohibited and constitute material breaches of these Terms:

• Engaging in any form of cheating, manipulation, or fraudulent activity, including collusion with other players, use of automated betting bots or software, exploitation of software errors or vulnerabilities, or any other unfair advantage.
• Using the 3taya Services for money laundering or any other illegal activity.
• Placing bets from jurisdictions where online gambling is prohibited or restricted.
• Using VPN, proxy, or other geo-spoofing technology to circumvent location verification.
• Engaging in abusive, threatening, or harassing behavior toward 3taya staff, dealers, or other players.
• Placing bets based on insider information or engaging in arbitrage betting designed to guarantee profit regardless of outcome.
• Using multiple accounts to abuse promotions or bonuses.

If 3taya determines, in its sole discretion, that you have engaged in any prohibited activity, we may immediately suspend or terminate your account, void any bets, confiscate any winnings, and report the matter to relevant authorities. You may also be permanently banned from opening future accounts with 3taya.

5. Responsible Gaming and Player Protection

3taya is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. We recognize that for some individuals, gambling can become problematic, and we take our responsibility to protect vulnerable players seriously.

As part of our responsible gaming commitment, 3taya provides the following player protection tools:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your account. Once set, these limits cannot be increased for a period of 72 hours to prevent impulsive decisions.
• Loss Limits: You may set limits on the total amount you can lose during a specified time period.
• Session Time Limits: You may set limits on how long you can play in a single session or within a 24-hour period.
• Self-Exclusion: You may choose to exclude yourself from the 3taya platform for a period of 6 months, 1 year, or permanently. During a self-exclusion period, you will not be able t o access the Services or create a new account. Self-exclusion requests are permanent once the maximum exclusion period is selected and cannot be reversed.
• Reality Checks: Regular notifications can be enabled to remind you of time spent playing and amounts wagered during your session.
• Cool-Off Periods: You may request a temporary break from gaming for a period of 24 hours, 7 days, or 30 days without permanently closing your account.

If you believe you may have a gambling problem, we encourage you to contact our Responsible Gaming support team or visit our Responsible Gaming page for additional resources. You may also seek assistance from PAGCOR's responsible gaming helpline and other Philippine support organizations. Gambling should always be a form of entertainment, not a source of income or a means to resolve financial difficulties.

21+ Only. Gambling can be addictive. Please play responsibly and within your means.

6. Intellectual Property Rights

All content appearing on the 3taya platform, including but not limited to text, graphics, logos, images, audio clips, game software, and the overall look and feel of the Services, is owned by or licensed to 3taya and is protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, publicly display, publicly perform, create derivative works from, or otherwise exploit any content from the 3taya platform without our prior written consent. Any unauthorized use of 3taya's intellectual property may result in account termination and civil or criminal liability under applicable law.

Third-party game content made available through the 3taya platform, including games provided by JILI, Pragmatic Play, PG Soft, Evolution Gaming, and other software providers, remains the intellectual property of those respective providers and is governed by their applicable end-user license terms. Your use of such games through 3taya does not grant you any ownership rights over that content.

7. Privacy and Data Protection

3taya collects, processes, and stores your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering for a 3taya account and using the Services, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We are committed to protecting your personal data in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We implement technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

You have certain rights with respect to your personal data, including the right to access, correct, update, and request deletion of your personal information, subject to applicable legal requirements and our legitimate business interests. Please refer to our Privacy Policy for full details on how we handle your data and how you may exercise your data rights.

8. Limitation of Liability and Disclaimer of Warranties

8.1 Disclaimer of Warranties

The 3taya Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, 3taya expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, completely secure, or free of viruses or other harmful components.

While we make reasonable efforts to ensure the accuracy of information presented on the 3taya platform, we do not warrant the accuracy, completeness, or reliability of any content, including game odds, sports statistics, or promotional information. We reserve the right to correct any errors or inaccuracies without prior notice.

8.2 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 3taya, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute services, arising out of or in connection with your use of or inability to use the Services, regardless of whether such damages were foreseeable and whether or not we were advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the total amount deposited by you into your 3taya account during the thirty (30) days immediately preceding the event giving rise to the claim. This limitation applies regardless of the form of the cause of action, whether based on contract, tort, negligence, strict liability, or otherwise.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded under applicable Philippine law.

9. Account Suspension, Termination, and Closure

9.1 Termination by 3taya

3taya reserves the right to suspend, restrict, or terminate your account and access to the Services at any time, with or without prior notice, for any of the following reasons:

• Violation of any provision of these Terms or any supplemental policies or rules posted on the platform.
• Provision of false, inaccurate, or misleading information during registration or at any subsequent time.
• Engaging in fraudulent, illegal, or prohibited activities as described in these Terms.
• Failure to satisfy identity verification or know-your-customer (KYC) requirements within the specified timeframe.
• Determination by 3taya, in its sole discretion, that you pose a regulatory, reputational, or financial risk to the platform.
• Requirement by applicable law, regulation, or instruction from a competent authority, including PAGCOR.

In the event of account termination for cause, any balance in your account may be forfeited if the cause for termination involves fraudulent activity, terms violations, or illegal conduct. In all other cases, your available account balance (excluding bonus funds that have not met wagering requirements) will be returned to you through your registered payment method.

9.2 Account Closure by Player

You may close your 3taya account at any time by contacting our customer support team. Upon receiving your closure request, we will process any pending withdrawal of your available balance and close your account within a reasonable timeframe. Please note that closing your account does not automatically trigger a self-exclusion. If you wish to be excluded from all 3taya Services, you must specifically request a self-exclusion through the responsible gaming tools.

10. Dispute Resolution

In the event of a dispute between you and 3taya arising out of or relating to these Terms or the Services, you should first contact our customer support team to attempt to resolve the matter informally. Our support team is available 24/7 and will make reasonable efforts to investigate and resolve your concern promptly and fairly.

If your dispute cannot be resolved through informal means within 30 days, either party may escalate the matter. As a PAGCOR-licensed operator, 3taya is subject to the regulatory oversight and dispute resolution procedures of the Philippine Amusement and Gaming Corporation. Players who remain unsatisfied after exhausting 3taya's internal complaint process may file a formal complaint with PAGCOR through the official PAGCOR channels.

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

11. Anti-Money Laundering Compliance

3taya is committed to full compliance with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160), as amended, and all related regulations issued by the Anti-Money Laundering Council (AMLC) of the Philippines. As a covered person under Philippine AML law, 3taya is required to implement a comprehensive AML compliance program, conduct customer due diligence, monitor transactions for suspicious activity, and report covered and suspicious transactions to the AMLC as required by law.

By using the 3taya Services, you acknowledge and consent to our AML compliance activities, which may include verification of your identity, source of funds, and transaction history. You agree to cooperate fully with any AML-related requests for documentation or information and acknowledge that 3taya may be required by law to report certain transactions or activities to regulatory authorities without notifying you.

12. Modifications to Services and Terms

3taya reserves the right, at any time and in its sole discretion, to modify, suspend, or discontinue any aspect of the Services, including but not limited to available games, payment methods, promotional offers, and platform features, with or without prior notice. We will make reasonable efforts to notify registered players of material changes to the Services through in-platform notifications or email, but are not obligated to do so except where required by applicable law or regulation.

Any modifications to these Terms will be posted on the 3taya website and will become effective immediately upon posting unless otherwise specified. If you disagree with any changes to these Terms, your sole remedy is to cease using the Services and close your account. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of such changes.

13. Severability and Entire Agreement

If any provision of these Terms is found by a court or regulatory authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any specific game or promotional rules posted on the platform, constitute the entire agreement between you and 3taya with respect to the Services and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the 3taya Services, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the 3taya platform
• Response Time: We aim to respond to all written inquiries within 24 hours

For regulatory matters, you may also contact the Philippine Amusement and Gaming Corporation (PAGCOR) directly through their official channels as the licensing authority for 3taya's online gaming operations.